Welcome to International Parcel Service
You can trust us to handle your cargo with ease
Track Shipment Help with tracking your package
Our Customer Service team will answer any questions you may have about tracking your parcel.
They can also explain any tracking statuses you’re unsure of. You can contact them here. To try and save you some
time, below are a few questions we’re often asked about tracking packages. You might find a quick answer.
What does my tracking number look like?
SERVICE
IPS Tracking®
Priority Mail®
Certified Mail®
Collect On Delivery Hold For Pickup
Global Express Guaranteed®
SAMPLE NUMBER
9400 1000 0000 0000 0000 00
9205 5000 0000 0000 0000 00
9407 3000 0000 0000 0000 00
9303 3000 0000 0000 0000 00
82 000 000 00
SAMPLE NUMBER
9270 1000 0000 0000 0000 00
EA 000 000 000 US
CP 000 000 000 US
9208 8000 0000 0000 0000 00
9202 1000 0000 0000 0000 00
SERVICE
EC 000 000 000 US
Priority Mail®
Certified Mail®
Collect On Delivery Hold For Pickup
Global Express Guaranteed®
Where do I find my tracking number?
Your tracking number can be found in the following places:
- Your Post Office™ shipping receipt
- Your sales receipt if you bought insurance at the Post Office™
- Your email confirmation if you shipped from IPS.com
Why isn’t my package showing up when I type in my shipment number?
It can take up to an hour for a shipment to appear in our system. Give it a bit of time
then try tracking your parcel again. Shipments stay in our system for approximately 90 days
Why does my shipment number bring up shipments that aren’t mine?
We handle over two million shipments a month. That means the eight-
or nine-digit numbers used to track parcels get reused every three or four weeks. Your
number might bring up a selection of shipments – one of them will be yours. Don’t worry: all personal information is hidden.
Track & Trace tells me I’ve missed my delivery. Can I rearrange it?
Of course. If the driver left a ‘We Missed You’ card, you or your customer can use it to arrange another
delivery. No card? Just get in touch. You’ll need your shipment number and the delivery address to hand.
Please note: shipments can only be redelivered between Monday and Friday.
How can I leave delivery instructions?
If a package qualifies for the IPS Delivery Instructions™ service, you can tell IPS where to
leave a package at your address, send it to a different address, or send it to your Post Office.
Click Change Delivery Instructions on the tracking results page to leave your request.
If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions
service.
No “Delivery Instructions” Link
There are several reasons a package may not be eligible for Delivery Instructions.
Ineligible packages may have:
Easier tracking with notifications
Stop with the searching and let your shipment updates come to you. Just download our app and enable
notifications. We’ll then let you know every time the status of your shipment changes.
Relevant links
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